terms, refunds, conditions, privacy notice

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Home > Terms and Conditions

Policies, Refunds, Terms and Conditions:
Terms, Conditions, Shipping and Refunds
 
Plants are shipped Monday and Tuesday ONLY via USPS priority mail. While over night shipping is possible, it is very costly.

All unsatisfactory plants must be returned, packaged properly for shipping, within 7 days of arrival. There will be no refunds after 7 days. If you are having a problem with a particular plant, please email photos and your phone number and I will email or call you ASAP.
 
You will receive an email when your order ships with the approximate day of arrival and how to handle the arriving plants. We can not stress enough that live plants can not sit in a mail box any time of the year in either cold or hot weather. Contact us for other shipping ideas if you are not home when your mail arrives. We are very comfortable shipping in extreme heat and cold and the occasional loss is very rare. We strive to make sure the order is correct when it leaves here.
 
Occasionally mistakes happen as we are human and if we have made an error in your order we will be responsible for replacing the merchandise. Please contact us immediately if there is a problem for instructions. It is really helpful if you include the name of the plant. We can not and will not be responsible if your fish eat your plants or you place them at an improper depth or in a cold water pond. If you are not sure, contact us first. We are always happy to answer questions.
 
Privacy Notice
 
Your privacy is very important to us. I am not a "phone" person so you can bet I am not going to call you unless it is urgent. The only marketing I do is via email through my email newsletter and you can opt out at any time. The biggest problem I have is incomplete address, that involves not listing an apartment or building or such. I do email for additional information and will occasionally call if shipping information is not correct.
Please be sure to add your shipping and billing information if they are different. I will ship to the address that is listed in the checkout. I do not take credit cards over the phone, they are all processed on line either through PayPal or Amazon. I never see your credit card information and I don't want to see it.
 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns  by 
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 3 days from the date of arrival. I may ask that you send me a photo of the plants in question. Please notify me of any problems immediately. I am not responsible if you add the plant to water that is too cold (email me if you need help deciding). Nor am I responsible if your fish eat your plants.
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Shipping Policy  by 
Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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